Call Center Representative Job at Revel Staffing, Atlanta, GA

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  • Revel Staffing
  • Atlanta, GA

Job Description

Job Description
A fast-growing healthcare organization is seeking a Call Center Representative to support patient scheduling, intake, and communication. No medical background is required - strong communication, empathy, and customer service skills are what matter most.

What You'll Do
  • Guide new or hesitant patients toward scheduling their first appointment with professionalism
  • Follow up with leads to convert inquiries into scheduled visits
  • Schedule, adjust, or cancel appointments accurately
  • Serve as a liaison between patients and their provider
  • Communicate with internal healthcare teams to ensure seamless patient care
  • Provide information regarding services, procedures, and policies
  • Address patient questions, concerns, and complaints professionally
  • Follow established protocols for managing patient inquiries
  • Offer solutions and escalate issues when appropriate
  • Verify patient information, insurance details, and eligibility
  • Enter and update patient records in the EMR system
  • Assist with additional administrative tasks as assigned
Required Qualifications
  • MediClear credential or equivalent HIPAA compliance certification
  • High School Diploma or GED
  • Proven success in a high-volume customer service environment
  • Strong verbal and written communication skills
  • Ability to stay calm, organized, and solutions-focused
  • Basic math skills
  • Proficiency with Microsoft Office is a plus

Job Tags

Work at office,

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