Job Description
Job Description A fast-growing healthcare organization is seeking a
Call Center Representative to support patient scheduling, intake, and communication. No medical background is required - strong communication, empathy, and customer service skills are what matter most.
What You'll Do - Guide new or hesitant patients toward scheduling their first appointment with professionalism
- Follow up with leads to convert inquiries into scheduled visits
- Schedule, adjust, or cancel appointments accurately
- Serve as a liaison between patients and their provider
- Communicate with internal healthcare teams to ensure seamless patient care
- Provide information regarding services, procedures, and policies
- Address patient questions, concerns, and complaints professionally
- Follow established protocols for managing patient inquiries
- Offer solutions and escalate issues when appropriate
- Verify patient information, insurance details, and eligibility
- Enter and update patient records in the EMR system
- Assist with additional administrative tasks as assigned
Required Qualifications - MediClear credential or equivalent HIPAA compliance certification
- High School Diploma or GED
- Proven success in a high-volume customer service environment
- Strong verbal and written communication skills
- Ability to stay calm, organized, and solutions-focused
- Basic math skills
- Proficiency with Microsoft Office is a plus
Job Tags
Work at office,