Digital Banking Platform Analyst Job at Bradesco Bank, Coral Gables, FL

aERxZ1ZReFl3TnNmUGVVOVZJMncxNDhtNEE9PQ==
  • Bradesco Bank
  • Coral Gables, FL

Job Description

Job Description

Only Candidates with US Work Authorization will be considered.

Job Summary:

This role is essential to optimize back and front-office workflows and enhance account servicing performance as we scale our digital banking platform. It directly supports our objectives to improve efficiency, maintain regulatory readiness, and elevate customer satisfaction.

Key Responsibilities:

  • Lead the design and documentation of scalable, automated operational processes
  • Own day-to-day customer account issues & activities
  • Collaborate cross-functionally with Product, Compliance, and Support to drive efficiency
  • Reduce friction in high-volume, high-risk workflows through proactive problem mapping

Qualifications & Requirements:

  • Bachelor’s degree in business administration, Communications, Finance, or related field (or equivalent experience)
  • 1+ years of experience in customer operations, relationship management, or client success within a digital banking, fintech, or financial services environment
  • Demonstrated track record managing customer accounts, resolving service issues, and delivering excellent client experience
  • Strong understanding of digital banking platforms and customer onboarding/servicing workflows
  • Familiarity with KYC/AML processes
  • Excellent written and verbal communication skills; ability to build rapport with customers and internal stakeholders
  • Proven ability to manage sensitive customer situations with empathy and efficiency

Language: English and Portuguese. Spanish a plus.

Bradesco Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Search for this job, NO EMPLOYMENT AGENCIES, HEAD HUNTERS, EXECUTIVE SEARCH FIRMS OR REPRESENTATIVE CALLS PLEASE.

Job Tags

Local area,

Similar Jobs

Ojalatravel

Remote Travel advisor (Home office) Job at Ojalatravel

 ...Job Description Job Description Do you love to travel and plan trips? Were looking for enthusiastic and detail-oriented Remote Travel Agents to join our growing team. In this role, you'll assist clients with planning and booking hotels, vacations, cruises, theme park... 

Bertera Nissan

Nissan Asst. Service Manager 75k to 95k Job at Bertera Nissan

 ...Job Title: Assistant Service Manager Location: Bertera Nissan Auburn, MA Salary: $75,000 - $95,000 Annually Company Overview Join our dynamic team at Bertera Nissan Auburn, a leading Nissan dealership dedicated to providing exceptional automotive... 

Lincoln County

Corrections Officer Job at Lincoln County

 ...Job Description Salary: $20.50 Job Summary The Corrections Officer will be responsible for enforcing rules and regulations in prison or jails to prevent any disturbances and effectively determine the best course of action with inmates. Guards' prisoners at the... 

NYC Health + Hospitals

Senior Consultant MIS- Lvl A (New York) Job at NYC Health + Hospitals

 ...Senior Consultant MIS Level A NYC Health + Hospitals New York, NY Pay range $72,721 $100,000 per year About NYC Health + Hospitals NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient... 

Gee Automotive Companies

General Application - Tonkin Wilsonville Nissan Job at Gee Automotive Companies

 ...qualifications? Please fill out the general application, as we are always looking to hire new talent to join the Tonkin Wilsonville Nissan Team! Applications will be reviewed by the management team for departments with suitable positions. If you wish to provide...