Job Description

Job Description

Job Description

The Company:

Sungrow Power Supply Co., Ltd. (Stock code: 300274) is a globally recognized renewable energy company, specializing in R&D, manufacturing, and services for solar, wind, energy storage, hydrogen, and electric vehicle solutions. Established in 1997, Sungrow is known for its innovative photovoltaic inverters, wind converters, EV chargers, energy storage systems, and hydrogen production technologies. Its products are sold in over 180 countries, with a cumulative installed capacity exceeding 740 GW by the end of 2024. Sungrow has contributed to national standards and holds numerous core technologies. With multiple industry awards and advanced R&D centers, it ranks among the global leaders in clean energy. Guided by its mission “Clean power for all,” Sungrow continues to drive innovation and global sustainability.

The Role:

As a Rework Coordinator, you will play a key role in managing vendor dispatch, service coordination, and material logistics for rework activities. Key responsibilities include issuing service and task orders, handling RFQ processes, tracking vendor schedules, and ensuring seamless communication with customers and partners. You will collaborate with procurement, field service teams, and regional centers to optimize rework operations. Strong problem-solving, organizational, and communication skills are essential. This remote role requires experience in customer service, proficiency in SAP/CRM, and familiarity with the PV/BESS industry.

Responsibilities:

• Coordinate the dispatch of Vendors to provide onsite service.
• Issue Service Purchase Orders or Task Orders as required for Vendors.
• Communicate professionally and effectively by phone and email with Vendors on spare parts needs, dispatching and return of material.
• Place material orders for rework cases.
• Handle and initiate RFQ process.
• Communicates with customers on the status of the arrival of vendors and/or materials.
• Review dispatch board to ensure Vendor’s schedules make best use of time/costs.
• Coordinates data entry in SAP and CRM based on Service daily reports and service report that are turned in.
• Works cross functionally with procurement, third party partners, regional competency center and field service staff.
• Assists in maintaining rework database, including customer data, service reports, and photographs.
• Anticipate and resolve problems with minimal supervision.
• Build and track required plans and schedules to conduct rework activities for multiple projects and sites as assigned.
• Verify Vendor invoices correspond with services provided.
• Provide feedback to supervisor regarding scheduling for new site.
• Ability to work well under pressure while demonstrating accountability to achieve results.
• Ability to effectively handle multiple concurrent activities.
• Collaborate with cross-functional teams to streamline processes and enhance operational effectiveness.
• Adhere to security protocols and training, maintaining alignment with company policies.
• Perform other duties as assigned to support company mission, values, and goals.

Education or Desired Licenses and Certificates:

• Over 5 years of experience in a customer service role
• Bachelor’s degree, technical degree, or equivalent experience
• Preferred experience in the PV/BESS industry

Skills and Abilities:

• Technical problem-solving and analytical skills
• Self-starter with strong initiative and excellent communication abilities

• Must possess customer service, problem-solving skills, and possess decision making
• Organizational skills with a detail-oriented approach and strong initiative
• Strong technical support focus with a service-oriented attitude towards both the Sales team and customers
• Excellent interpersonal and communication skills
• Ability to collaborate effectively in a team environment
• Proficiency in Microsoft Office Suite
• Experience with Airtable is a plus
• Mandarin is a plus
• Strong organizational and time-management skills

Travel:

• 5%-10%

Work Location and Status:

• Contract-to-Hire role on-site in Houston, TX
• No visa/legal sponsorship

Compensation:

• Compensation commensurate with experience
• Competitive benefits package and employee programs
• Strong personal and company growth opportunities

For candidates in the states of California, Colorado, New York and Washington, the anticipated annual base salary for this role is between $65,000 - $85,000 This range does not include any other compensation components or other benefits that an individual may be eligible for. The base salary offered is dependent upon several factors, including but not limited to job-related skills, qualifications, experience, education, location, or other factors related to the role.

Sungrow is an equal opportunity employer. Due to strong interests in this position, Sungrow will only reach out to those candidates who best meet the requirements. Thank you for your interest in Sungrow.

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