Job Description

Head of Trust and Safety Operations

Los Angeles, CA San Francisco, CA

Trust and Safety Hybrid Full-time

The Role

The Head of Trust & Safety Operations is a strategic and handson leader responsible for safeguarding Linktrees global community and maintaining the integrity of the platform. This role ensures that users can engage safely and confidently while supporting the companys rapid global growth.

This leader will evolve and scale the operational foundation of Trust & Safety at Linktree, developing the systems, teams, and processes that power effective moderation, investigations, and enforcement. They will oversee global operations across time zones, partner with crossfunctional leaders to embed datadriven decision making, and ensure consistent quality and accuracy across all operational workflows. Every operational decision should align with Linktrees values of transparency, fairness, and respect for user expression.

The ideal candidate brings deep expertise in online safety and risk management, thrives in fast moving environments, and combines analytical rigor with empathy and sound judgment. They will serve as the central authority for operational execution in Trust & Safety, balancing proactive prevention, rapid incident response, and continuous improvement to uphold user trust and platform resilience.

What Youll Own

• Mentor, and lead global T&S operations teams across regions (internal and vendor).
• Oversee user report handling, content moderation, fraud prevention, and crisis response.
• Develop and implement global operational strategy, including outsourcing and 24x7 coverage models.
• Define and track operational metrics (response times, case quality, user impact) and deliver datadriven insights to improve safety and efficiency.
• Lead investigations and highrisk incident management, ensuring timely resolution and communication.
• Partner with Policy, Legal, and Product to align enforcement processes with evolving trust, privacy, and safety frameworks.
• Drive continuous improvement through automation, process design, and operational tooling.
• Foster an empathetic, inclusive team culture that prioritizes user safety and mental wellbeing.

Who Were Looking For

• 8+ years of experience in scaled Trust & Safety or Risk Operations leadership, including managing global or vendor teams.
• Deep experience with moderation systems, fraud or abuse prevention, and incident escalation.
• Datadriven leader who uses metrics to improve outcomes and efficiency.
• Calm, decisive, and empathetic during crises and sensitive escalations.
• Skilled at managing crossfunctional partnerships with Product, Legal, and Engineering.
• Proven ability to build structure and clarity in fastpaced, highgrowth environments.

Linktree is committed to providing a fair and competitive compensation package including cash, equity, and benefits. The base salary offered for this role is targeted at $160,000 - $170,000 for roles based in San Francisco and Los Angeles. Final offers depend on multiple factors including location, experience, expertise, and role scope, and may vary from the range listed.

P.S. If you dont tick every box in this listing, please dont rule yourself out. We take pride in inclusion and hiring incredible human beings with great potential over ticking boxes so if this role resonates with you, hit that apply button!

Our Story

Were on a mission to empower anyone to curate, grow, and monetize their digital universe. We created the link in bio category and were just getting started. From creators, artists, and entrepreneurs to global brands, were redefining how people connect with their communities, showcase their content and promote products all in one link.

Today, a community of 70+ million use Linktree, including icons like Adidas, TikTok, the UN Environmental Program, The NFL, Manchester United, World Central Kitchen, Sabrina Carpenter, Olivia Rodrigo, and Selena Gomez. With 48,000 new accounts created every day, Linktree is the fastestgrowing leader in our space.

Weve teamed up with some of the worlds biggest platforms including TikTok, Snap, YouTube, GoFundMe, Spotify, Google, Stripe, Reddit, Laylo, and Kajabi, to unify Linkers digital spaces, and we partner with retail brands Amazon, Lululemon, Nike, Target, Sephora, Lululemon, and more to share products they love.

Were a tightknit, passionate team building bestinclass tools that make online presence simple, powerful, and yours. If you're excited by the idea of shaping a new category, setting the standard, and making space for everyone to be seen and succeed, wed love to meet you.

Where and How We Work

We're a global, diverse team spread across continents with offices in London, Los Angeles, Melbourne, and San Francisco. We work together flexibly and you can choose the setup that works best for you: fully remote or a hybrid mix of office and home.

We offer autonomy in how you structure your days and weeks. While were mindful of time zones and occasionally collaborate outside the typical 95, we lean into async work to keep things flowing. Our culture is familyfriendly and Zoomcasual where kids, pets, and delivery drivers are welcome.

How well help you thrive

Our approach to benefits considers the whole person and the unique contributions they bring to Linktree. We want the experience at Linktree to be one that enables people to truly thrive so we can Go Further Together (one of our values). Some ways we support you:

• An annual wellbeing allowance to use on things like (but not limited to) fitness memberships, development courses, childcare, travel, charitable donations, pet insurance, home office setup - the choice is yours!
• 100% coverage (and 80% for your dependents) of your monthly premiums for medical, dental, vision, disability and life insurance for US-based employees.
• Employer contribution towards your retirement.
• Generous time off for vacation, holidays, parental leave, volunteer time, and other categories.
• Employee stock option program - we want each and every employee to share in the companys success.

At Linktree, we believe in promoting a culture that celebrates unique backgrounds, talents, and experiences, and were proud to be an equal opportunity workplace. We are creating an inclusive workplace where every individual feels valued, respected, and has equal opportunities to thrive. We aim to foster a diverse and inclusive environment where all team members have a sense of belonging. Linktree welcomes all people regardless of sex, gender identity, race, ethnicity, disability, pregnancy, age or other lived experience. If you require accommodations to fully participate in our opportunities, please dont hesitate to reach us at talent@linktr.ee your needs are important to us.

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