Job Description

Medical Receptionist Call Center 1

The Medical Receptionist Call Center 1 in Oakhurst, NJ plays a critical role in ensuring smooth and efficient communication between patients and healthcare providers within the health care and social assistance industry. This position is responsible for managing inbound and outbound calls, scheduling appointments, and providing accurate information to patients regarding services, policies, and procedures. The role requires maintaining a professional and empathetic demeanor while handling sensitive patient information and addressing diverse patient needs. The Medical Receptionist serves as the first point of contact for patients, contributing significantly to patient satisfaction and the overall reputation of the healthcare facility. Success in this role results in streamlined patient flow, reduced wait times, and enhanced coordination between patients and medical staff.

We are excited to announce that we are looking for a full-time, Medical Receptionist Call Center 1 at Monmouth Gastroenterology in Oakhurst, NJ.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service or call center environment, preferably within healthcare.
• Basic computer proficiency, including familiarity with scheduling software and electronic health records.
• Strong verbal communication skills and the ability to handle multiple calls efficiently.
• Knowledge of HIPAA regulations and patient confidentiality requirements.

Preferred Qualifications:

• Experience working specifically as a medical receptionist or in a healthcare call center.
• Familiarity with medical terminology and healthcare insurance processes.
• Proficiency in using advanced features of EHR systems.
• Bilingual abilities, especially in Spanish or other commonly spoken languages in the United States.
• Certification in medical office administration or related fields.

Responsibilities:

• Answer and manage a high volume of inbound calls from patients seeking appointment scheduling, information, or assistance.
• Schedule, reschedule, and confirm patient appointments accurately using electronic health record (EHR) systems or scheduling software.
• Provide clear and courteous communication regarding office policies, insurance requirements, and patient preparation instructions.
• Maintain confidentiality and security of patient information in compliance with HIPAA and organizational policies.
• Coordinate with medical staff and other departments to ensure timely patient care and resolve scheduling conflicts or patient concerns.

Skills:

The required skills such as strong verbal communication and computer proficiency are essential for managing patient interactions and accurately scheduling appointments on a daily basis. Knowledge of HIPAA and patient confidentiality ensures that sensitive information is handled appropriately, maintaining trust and compliance. Preferred skills like familiarity with medical terminology and healthcare insurance processes enable the receptionist to provide more detailed and accurate information to patients, improving service quality. Bilingual abilities enhance communication with a diverse patient population, reducing language barriers and increasing patient satisfaction. Overall, these skills combine to create a professional, efficient, and patient-centered call center environment.

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