Job Description

Job Description

Job Description

Operational Support Specialist – Fulfillment   Center

Department: Operations / Fulfillment
Reports To: Fulfillment Center Manager
Location: Fulfillment Center 
FLSA Status: Hourly 

Position Summary

The Operational Support Specialist is responsible for accurately entering and maintaining customer orders within the Epicor Prophet 21 (P21) ERP system. This role ensures order integrity, supports operational workflows, and assists with returns processing (RMA). The position serves as a critical link between sales, customer service, and fulfillment operations by ensuring timely, accurate, and efficient order flow responsible for supporting daily fulfillment center operations to ensure accurate, timely, and efficient order processing.

Key Responsibilities

Fulfillment Operations 

Enter, review, and maintain customer orders in Epicor Prophet 21 (P21) Verify order accuracy, pricing, product availability, and customer details Support daily operational workflows by resolving order discrepancies or issuesProcess and track RMA (Return Merchandise Authorization) requestsCommunicate with sales, customer service, and warehouse teams to ensure timely fulfillmentMonitor order status and proactively address delays or exceptionsMaintain accurate documentation and follow established SOPsProvide general operational support as needed across departments. This can include picking, packing and shipping orders Required Qualifications

High school diploma or equivalent Experience working in an ERP system is required ; P21 experience strongly preferred 1–3 years of fulfillment, warehouse, or logistics experienceStrong attention to detail and multitasking abilityExcellent communication and organizational skillsProficiency with basic computer applications (Outlook, Excel, etc) Preferred Qualifications

Distribution or wholesale experiencePrior RMA processing experience is a plusInventory management or shipping experience 

Key Competencies

Analytical and problem-solving mindsetProcess-driven and detail-orientedStrong problem-solving skillsAccountable and team-focusedComfortable in a fast-paced, changing environment 

 

Compensation details: 19-23 Hourly Wage

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Job Tags

Hourly pay,

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