Job Description

Bcforward seeking highly motivated Program Manager – Executive Customer Engagement (Office of the CMO) in San Francisco, CA and Seattle, WA - Hybrid

Role Details

Title: Senior Analyst / Manager – CMO Customer Engagement

Duration: 6 months (starting December 2025)

Team: Office of the CMO – Customer Engagement

Location: San Francisco, CA and Seattle, WA (Office-flexible)

Pay range - $50-$60 per hour

Must have skills:

• Program Management
• Comms
• Operations

Overview

• The Chief Marketing Officer (CMO) Customer Engagement team connects our CMO to high value customer meetings that drive strategic impact for the company.
• We develop the strategic framework for customer interactions, coordinating with a broad network of stakeholders across Sales, Marketing, Alliances, Customer Success, Executive Programs, and Public Relations to identify the key opportunities that maximize time and customer reach.
• We are an agile team that can bob and weave through cross-functional groups, consolidating requests and mapping relationships across 1st and 3rd party events, 1:1 meetings, leadership summits, and sales programs, to ensure a meaningful customer engagement with our CMO.
• Our team is looking for a motivated, independent, self-starter that can jump in and help collect, analyze, and coordinate customer meetings on behalf of our CMO.
• The person in this role will be responsible for orchestrating high-impact CMO customer engagements, delivering data-driven insights that shape our customer strategy, improving processes and systems to strengthen operations, and working cross functionally across the company.
• This individual needs to be very well organized, work fast, and be comfortable with ambiguity.

Job Description

• Vet and prioritize CMO meeting requests from field and customers; manage intake from our CRM system, email, and Slack channels.
• Support FY27 CMO customer engagement strategy, helping to create process and structure, as well as Office of CMO initiatives.
• Manage the full operational lifecycle for customer engagements: vetting and coordinating customer engagements; obtaining meeting approvals; preparing briefing documents; as well as run the debriefing and follow-up process.
• Coordinate with internal stakeholders to align on invite lists, meeting agendas & logistical details, and seating charts.
• Manage shared systems: maintain prep doc folders, event templates, media archives, CMO customer engagement calendar.
• Draft customer-facing follow-up communications and action items post-meeting or event.
• Track Sales and Marketing metrics to determine strategy for meetings and events.
• Maintain and manage Tableau dashboards and internal reports.

Required Skills/Experience:

• Creative and comfortable with ambiguity and tight deadlines. We will find a way /get it done mentality.
• Growth mindset with a curious, fun, collaborative spirit.
• Program management - very detail oriented!
• Natural self starter who can see the big picture and simultaneously focus on the details.
• Sales strategy & programs experience is a plus.
• Strategic thinker and connector across multiple teams and stakeholders.
• Excellent verbal and written communication skills, including executive communications.
• Client reporting and dashboard knowledge.
• Sales strategy & programs experience is a plus.
• Experience in executive engagement/comms.

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