Electric Picks, a Hoboken NJ hyper-growth organization, is changing the narrative on fashion jewelry by offering a lifetime guarantee, launching innovative collaborations with top influencers and focusing on thoughtful creative branding. We are looking for a jewelry and fashion lover to add to our passionate small team who wants a career with immense growth potential. Our goal is to love showing up for work every single day (seriously), to work hard and have fun while doing it.
We are seeking a temporary Customer Relations Specialist. This is a temporary full-time position at our studio in Hoboken, NJ. This position is responsible for resolving customer inquiries and overseeing all repair and replating requests from start to finish. This includes answering inquiries from customers, coordinating with Production, ensuring timely turnaround, updating customers, and reshipping items. By taking on these specialized inquiries, this role ensures customers have a consistent, high-quality experience when it comes to jewelry care.
You will work closely with the entire Operations team to ensure the best care and service is provided to our awesome customers. We pride ourselves on outstanding customer service and we are looking for relationship-driven team members to ensure a positive and successful experience for each customer.
Position Overview:
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ABOUT US:
Born out of a dream (literally) and an idea, Founder MJ Carlson started Electric Picks in her NYC apartment. Celebrating our 14 year anniversary this year, we’ve grown to a team of 20. We love jewelry but we’re more than just another gold chain company. We value positivity, teamwork, thoughtfulness and creativity.
We've been featured in Forbes, Vogue, Elle, The NY Post, People, Cosmopolitan, InStyle among many other media outlets. We currently retail with Revolve, Nordstrom, Free People, Anthropologie, Holt Renfrew and approximately 250 specialty boutiques.
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