Location: Remote Duration: 4 months contract (with possible extension) Team: DTC (direct to consumer) HE Design Summary A senior UX researcher will play a pivotal role in shaping our products and services by uncovering user insights and translating them into actionable recommendations. They will work closely with cross-functional teams to ensure our digital experiences are user-centered and meet the highest standards of usability. Purpose A senior UX researcher will be essential for creating user-centered products and services. They will gather insights into user behavior, preferences, and pain points, which not only improves user satisfaction but also informs decision-making, reduces development costs, and accelerates time to market. By identifying usability issues early and validating design decisions with real users, this role will contribute to long-term success and data-driven innovation, giving company a competitive edge in the market. Key responsibilities User Research: Conduct user research activities such as interviews, surveys, usability testing, and user observations to gather insights into user behavior, needs, and pain points. Persona Development: Create user personas and user journey maps to help teams better understand and empathize with our target audience. Usability Testing: Plan, conduct, and analyse usability tests to evaluate the effectiveness and efficiency of our designs. Using the correct tool for the job (e.g. usertesting.com). Competitive Analysis: Stay up to date with industry trends and competitors' offerings to ensure our products remain competitive and innovative. Collaboration: Collaborate with UX designers, and product managers to integrate user insights into the product development process. Report and Presentation: Communicate research findings and insights through well-structured reports, presentations, and workshops. Continuous Improvement: Advocate for user-centered design principles and champion a culture of continuous improvement in user experience within the organisation. Qualifications: 10+ years of relevant and demonstrable expertise in UX/Interaction Design 5+ years leading design managers (2+) or larger design teams (10+) 5+ years driving innovation or growth programs that ship complex product suites for B2C or B2B companies Focus in producing multichannel UX/UI, compelling visions/prototypes around emerging tech (e.g., voice, VR, AR, AI), and scalable design systems. Experience in conducting qualitative and quantitative user research, facilitating workshops and creating prioritization frameworks to drive customer-led product strategies and roadmap priorities. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ( . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. US Tech Solutions
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