Job Description

Systems Administrator

Knowledge Management, Inc. (KMI) is seeking a Systems Administrator to join our team of qualified and diverse individuals on our Department of State (DOS) Consular Affairs Enterprise Infrastructure Operations (CAEIO) program. CAEIO supports the DOS Bureau of Consular Affairs (CA), providing IT Operations and Maintenance to modernize the legacy networks, applications, and databases supporting CA services globally.

A critical element of the CAEIO program is providing IT Operations and Maintenance support for the HW/SW platforms on which Consular Affairs (CA) IT systems reside and operate at U.S. Passport Offices and Agencies. The SA supports domestic Consular facilities, working closely with government SAs.

Responsibilities

• Install, configure, troubleshoot, resolve complex issues, and support ongoing usability of desktop computers, laptops, SW/HW, and peripheral Commercial-Off-The-Shelf (COTS) / Government-Off-The-Shelf (GOTS) technology.
• Provide planning, installation, training, support, monitoring, and maintenance of HW (server and workstation builds) and software, including all Consular Affairs applications (e.g., Active Directory accounts and passwords, System Center Configuration Manager (SCCM) and, other locally installed CA applications, etc.), security/vendor patches/updates/vSphere Installation Bundle (VIBs), and SQL databases.
• Coordinate and inform CA/CST management of all risks impacting IT related services including but not limited to, power outages, environmental changes, natural disasters (fire/flood), employee accident or deliberate acts, maintenance, or third-party vendor actions.
• Coordinate and plan for upgrades, monitor post upgrade deployment for errors, replace HW/SW components as needed, and prepare for consolidation and decommission/retiring of HW/SW.
• Perform back-ups, restores, purges and on-going management of data, systems, software and HW.
• Monitor and document abnormal performance of server, workstation, and services trends as well as document and maintain site topology configuration and changes.
• Provide server/workstation security services.
• Provide remediation of vulnerabilities and ensure Microsoft Defender compliance on all required devices.
• Provide all hardware and software maintenance, such as defective hard drives, servers, workstations, chip/read writers, driver license readers, barcode readers, printers, digital scanners, etc.
• Provide all Active Directory service/user account and password administration, and Active Directory user privilege administration and badge logon administration.
• Provide end user software and Office application support.
• Create, maintain, track, and communicate configurations and/or changes of configurations in HW, SW, data, permissions (or security-related information), etc.
• Develop, maintain, and communicate diagrams, system configurations and technical documentation.
• Provide and ensure availability, efficiency and effectiveness of systems, SW, HW, and data as well as technical support for testing and evaluation purposes.
• Document, track and report on the support provided to the Consular facilities (inclusive of all levels of support and all Consular facilities), report and follow-up on all trouble calls using Service Now Ticketing system.
• Support the ISSO and ensure that security and internal controls are handled in accordance with DOS policies and procedures.
• Ensure that all problems/incidents are logged into the Ticket Management System and managed in accordance with the requirements specified by the government.

Core Work Schedule: Monday-Friday, 2nd shift - 3:30 pm to 12 am

Location: National Passport Center - 207 International Dr, Portsmouth, NH 03801

Required Qualifications:

• Minimum active SECRET Government Security Clearance.
• Experience as a systems administrator in a Windows-based environment.

Desired Qualifications:

• Knowledge of NTFS and share permissions; distribution/security group management.
• Knowledge of DHCP, Print Server and Exchange/O365 management.
• Knowledge and understanding of Cisco switching and routing technologies.
• Experience with ServiceNow or Remedy Ticket Management System.
• Experience with IBML Scanner Appliances.
• Active Directory - Users and Computers
• Experience with Intermec PM43 Label Printers.
• CompTIA A+, Network+, and/or Security+ Certifications.

Education: High school diploma or equivalent and 6 years of professional IT support experience; Associate with 4yrs of experience; Bachelor's with 2yrs of experience; Master's with 0yrs.

Benefits: All full-time employees are eligible to participate in our benefits programs:

• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off (PTO) and holidays
• Group Term Life and Accidental Death and Dismemberment Insurance
• Voluntary Term Life Insurance
• Short and Long-term disability insurance

Equal Employment Opportunity Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

E-Verify Statement: Knowledge Management, Inc. participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, KMI is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Pay Transparency Non-Discrimination Provision: Knowledge Management, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Disability Statement: If you have a disability and need reasonable accommodation or assistance at any point in the application or onboarding process, please email us at marie@knowledgemanagement.com.

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