Job Description

Temporary Meter Reader

The City of Glendale's Water Services Department provides over 250,000 residents with safe, reliable, and high-quality water and wastewater services. Glendale Water Services promotes industry best practices, leadership, and innovation to ensure our employees put public health and the vitality of our community first! The Temporary Meter Reader is an entry level role into Water Services. In this role you will perform a variety of tasks to include going from residence to residence reading water meters, maintaining and replacing water meters, investigating high water usage, and responding to customer inquires. The ideal candidate for this role will have good computer skills, customer service skills, and be able to answer questions from residents, and research and resolve issues. This temporary position is paid $23.00 per hour. Temporary Personnel are entitled to participate in all City sponsored medical insurance plans. This position participates in the Arizona State Retirement System (ASRS). Contribution is mandatory, and deducted every pay period. The current contribution rate is 12.00%.

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Essential Functions

1. Reads water meters on an assigned route and records information into mobile application.
2. Completes assigned computer-based trainings, responds to emails, and ensures accurate entry of customer data.
3. Answers questions and provides information to customers and the general public.
4. Investigates customer complaints regarding high usage readings, no water and water leaks.
5. Assists customers in locating water leaks.
6. Drives an assigned city vehicle to and from various locations.
7. Inspects meters for proper operation and enters notation of damage or malfunction, illegal usage and other customer information into electronic, hand-held unit.
8. Performs other related duties as assigned.

Minimum Qualifications/Special Requirements/Success Factors

One year of experience in customer service or one year of experience working with landscape irrigation or light plumbing. Candidates that have basic plumbing, landscaping, and computer skills (email, internet, and data entry skills) are preferred. Knowledge of City water billing procedures, Basic operation, maintenance, service and repair of water service equipment, Basic mathematics and record keeping principles. Skill in The use of small hand tools, Operation of a 2-way radio. Ability to Use a mobile app, email, and computer software. Analyze customer service problems and take appropriate action or make recommendation. Make independent on work site decisions, Deal tactfully and courteously with the public and provide good customer service, Interpret City and department rules as applied to water billing and collection services, Test water meters and determine reasons for excessive consumption, Install and replace water meters, clean out, raise/lower meters and replace pipes, Read and follow street maps. Special Requirements: This position is classified as safety-sensitive which requires candidates to successfully undergo drug and alcohol testing prior to employment. They will be subject to further drug and alcohol testing throughout their period of employment in accordance with the City of Glendale Substance Abuse policy. A post-offer physical assessment is required. The City of Glendale will incur the cost of all required testing. A valid Arizona drivers license.

Physical Requirements/Working Conditions

Requires considerable walking, climbing, kneeling, lifting of up to 80 pounds and standing, often in confined spaces under all weather conditions. Deals with irate and hostile customers in field locations. Exposure to vicious dogs, snakes, insects, traffic hazards. Exposure to adverse seasonal conditions.

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