Job Description
JOB TITLE: UX Researcher
LOCATION: REMOTE
DURATION: 4 months
PAY RANGE: $55-$75/hr
COMPANY:
Our client is a global e-commerce platform that connects buyers and sellers to exchange goods across various categories.
About the team and the role:
We are seeking a highly motivated and experienced UX Researcher to support research for our Protections, Returns & Post-Purchase team, leading research for a key part of the Buyer Journey. At ***, we value innovation, collaboration, and a passion for customer-centric solutions. We are looking for individuals who thrive in a zero-to-one space and have a desire to help make an impact on millions of customers worldwide.
Human-centered insights and a deep understanding of people and cultures are essential to how we do our best work. Our team of UX researchers guide design partners and cross-functional teams at *** to Client, interpret, and act upon insights and opportunities in an inspiring way. We contribute to all phases of product development, and influence product and business strategy while we're at it.
The ideal candidate for this team is a strategic thinker, great storyteller, and loves working with peers and leaders to uncover insights and drive sophisticated solutions to tough problems. This passionate and inclusive researcher will work closely alongside partners from design, business, product management, engineering, and marketing to deliver high-impact user insights. Crafting, conducting, and socializing user research across a spectrum of methodologies is something this candidate excels at.
What you will accomplish:
- Drive development & timely delivery of research for key priorities on the roadmap
- Help drive key features, products, or initiatives based on company priorities
- Lead primary user research on improvements to make and define excellent customer experiences leveraging multiple methods such as usability studies, in-depth interviews, ethnography, surveys, diary studies, etc.
- Foster strong relationships with Design, Product, and Business partners to deliver impact for the area through insights
- Employ storytelling techniques and workshops to communicate research insights and recommendations, and help teams turn insights into action
- Actively contribute to the always-growing UX Research practice at ***
What you will bring:
- Masters or PhD in Anthropology, Sociology, Cognitive or Experimental Psychology, Human Factors Engineering, a related field and 5+ years of experience in applied user experience research settings
- Experience successfully impacting design and product decisions to benefit the customers and the business
- Deep understanding of UX Research discipline fundamentals and some advanced-level techniques; strong familiarity advocating for UX Research best practices
- Expert use of UX Research tools
- Practical experience in deploying qualitative and quantitative research methods throughout the product development lifecycle, from ideation to launch in a large scale environment across multiple teams
There’s a lot of research showing how marginalized groups of people may not apply for jobs unless they meet 100% of the qualifications. We also know that many UX researchers come from backgrounds with different experiences that might not seem “standard” and so you might feel that you don’t “check all the boxes” — but that’s okay! We value people who bring unique perspectives and add new knowledge to our team.
BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.
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Job Tags
Hourly pay, Full time, Worldwide,